United Airlines struggled with service problems including flight delays, faulty kiosks and jammed phone lines this weekend as it tried to sort out technical glitches during its combination of the United and Continental Airlines reservation systems.
On Saturday, the airline adopted the reservation platform of the former Continental Airlines after the companies merged to form the world’s largest carrier, now called as United Airlines. The airline is owned by United Continental Holdings Inc (NYSE: UAL).
However, in spite spending months preparing for the change which included training for about 15,000 employees on the new software — United revealed on Sunday that technical issues had flared up at airports across the system, resulting delays.
Spokeswoman Megan McCarthy said
the airline faced problem particularly with check-in kiosks. As a result, passengers had to line up for the service agents, instead.
“We did have some issues with our kiosks and at times that slowed the check-in process,” added McCarthy. Nonetheless, he also said that the airline’s performance had improved by Sunday afternoon.
Read more at : http://thestockmarketwatch.com/stock-market-news/recent-events/business-news/united-airlines-service-affected-due-to-technical-glitches-ual/22176
On Saturday, the airline adopted the reservation platform of the former Continental Airlines after the companies merged to form the world’s largest carrier, now called as United Airlines. The airline is owned by United Continental Holdings Inc (NYSE: UAL).
However, in spite spending months preparing for the change which included training for about 15,000 employees on the new software — United revealed on Sunday that technical issues had flared up at airports across the system, resulting delays.
Spokeswoman Megan McCarthy said
the airline faced problem particularly with check-in kiosks. As a result, passengers had to line up for the service agents, instead.
“We did have some issues with our kiosks and at times that slowed the check-in process,” added McCarthy. Nonetheless, he also said that the airline’s performance had improved by Sunday afternoon.
Read more at : http://thestockmarketwatch.com/stock-market-news/recent-events/business-news/united-airlines-service-affected-due-to-technical-glitches-ual/22176
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